Responsibilities execution

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Accountability When you're responsible for assisting customers, whether it's a transactional support issue or a long-term business relationship, their questions about your product or service become your problem. The problems are yours, and it's your job to resolve them in a timely and informed manner. This type of responsibility requires a lot of accountability. In other words, you need to own not only your actions but also their impact. Example Customer Service Skills: Responsibility What We Like: Takes responsibility for sending damaged product and takes steps to correct it. I couldn't return it because they didn't offer international returns at the time, but they gave me a partial refund and discount to use on future purchases.

Without clear  will stagnate. Delays in response times have a Phone Number List direct impact on customers’ perceptions of the quality of your service. To avoid this, take responsibility and act accordingly. Perseverance In a people-facing role, it's easy to feel frustrated and discouraged when you're constantly frustrated by difficult interactions. Fortunately, you can control how you react. According to Carol Dweck, you can choose one of two mindsets: Fixed Mindset: The belief that your abilities, talents, and intelligence are fixed characteristics that cannot be expanded or enhanced.



Growth Mindset: View your abilities, talents, and intelligence as traits you have control over and traits you can develop and improve. Attention While you most likely won't have a ton of free time as a service representative, providing your customers with a little attention can go a long way. This note is from my local spin studio. Example Customer Service Skills Example: Focus on What We Like: They checked in with me before the end of my trial period just to see how I enjoyed the course and to address any issues I might have. This is also a great opportunity to become a monthly member.