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How can I increase the size of my company's customer service team so that we can manage all calls , but keep only one WhatsApp number ? If your business is expanding and has seen the demand for customer interactions increase, you have probably asked this question. In today's article, we will show that it is possible to keep just one WhatsApp number and still have a fantastic team providing support. See how! How to start using WhatsApp with multiple agents? If you want to use WhatsApp with multiple users, the first step is to have an account on the business version of the application. You also need a team of at least two agents , although you can have as many as you want, and a connection to a professional customer service system like ChatGuru . If you want to further optimize the service, you can integrate a chatbot into your account. Also read – Check HERE how to switch from a personal WhatsApp account to a business account Why is it necessary to use a business version of WhatsApp? One of the most used applications in Brazil is WhatsApp . It has a base of 148 million users here and can be found installed on 98% of all smartphones , according to a survey by Cuponation and Opinion Box.
According to the results of another survey carried out by Opinion Box, 76% of users use the platform to communicate with brands and companies , and 55% of users have already made at least one purchase through the APP . The data demonstrates something that companies have already realized: it is difficult to do business without being on the platform. However, it is normal practice for a growing company to try out various gimmicks in Industry Email List order to maintain communication with consumers. For example, having many attendants using the same cell phone , providing several contact numbers or even using attendants' personal accounts for professional communication. These attitudes , despite not seeming very critical, can make communication between the brand and its consumers difficult. After all, it makes the task of monitoring important service metrics and information more challenging. As a result, response times are increasing and processes are being hampered, which could even result in lost sales. Changing your account type in the app is a start to dealing with this type of issue. Switching from traditional WhatsApp to Business or Business API unlocks additional features.
Now, we'll talk about how these tools can help you provide better customer support and more engaging messages. Understand the difference between WhatsApp, Business and Business API The application has three versions. Are they: WhatsApp Messenger: The Messenger version is the default version of the messaging application and is the one used by most people to communicate with friends and family WhatsApp Business: The Business version was designed for businesses. It brings a series of additional features to simplify the work of companies WhatsApp Business API: The Business API version offers even more features for companies on the platform, such as automating corporate communication and including a chatbot in the business account How does WhatsApp Business work? The WhatsApp Business app , which can be downloaded for free on Android and iOS devices, was developed specifically to meet the needs of smaller businesses. Through the various features of the Business version , it is possible to facilitate contact between companies and consumers. The ability to enter specialized information about the company, as well as the ability to automate , categorize and quickly respond to messages, are among the benefits that the enterprise edition of the APP has over the standard version of the application.
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發表於 2024-3-9 15:23:06